GPS nVISION:
Reducing the process of activating an account with a telecom company by 400% with RPA
Location:
Texas, USA
Technology:
UiPath

3
weeks of implementation
1
robot integrated into 5 apps
Client
GPS nVISION is a Texas-based company specializing in affordable devices and software for tracking cars, trailers, assets, and people.
The Challenge
GPS nVISION tasked us with automating two critical processes: device and SIM card activations, as well as their deactivations. These processes are vital for efficiently managing GPS trackers and ensuring customers can utilize them.
Activation:
Customers would input their details into a form on the company's website, triggering an email request. Administrators manually set up and configured accounts across multiple web applications for each activation.
Deactivation:
Administrators frequently had to monitor payments on specific applications. If a subscription remained unpaid, it necessitated deactivation on those platforms.
The manual process involved repetitive tasks, frequent app-switching and consumed significant time. This method proved cumbersome for users, often leading them to seek assistance from system administrators.
Solution:
We evaluated the requirements and opted for UiPath technology—a low-code automation