GPS nVISION:

Reducing the process of activating an account with a telecom company by 400% with RPA

Client:

GPS nVISION

Location:

Texas, USA

Industry:

Telecom

Team:

2 senior RPA devs, Lead Architect

Technology:

UiPath

Timeframe:

1 month

GPS nVISION: Automating account activation process

400%

reduced process time

3

weeks of implementation

1

robot integrated into 5 apps

Client

GPS nVISION is a Texas-based company specializing in affordable devices and software for tracking cars, trailers, assets, and people.

The Challenge

GPS nVISION tasked us with automating two critical processes: device and SIM card activations, as well as their deactivations. These processes are vital for efficiently managing GPS trackers and ensuring customers can utilize them.

Activation:

Customers would input their details into a form on the company's website, triggering an email request. Administrators manually set up and configured accounts across multiple web applications for each activation.

Deactivation:

Administrators frequently had to monitor payments on specific applications. If a subscription remained unpaid, it necessitated deactivation on those platforms.
The manual process involved repetitive tasks, frequent app-switching and consumed significant time. This method proved cumbersome for users, often leading them to seek assistance from system administrators.

Solution:

We evaluated the requirements and opted for UiPath technology—a low-code automation