AWS CONTACT CENTER AI VOICE AGENTS

Patient calls, answered – 24/7.

A HIPAA-eligible contact center on Amazon Connect, wired into your EHR and payer rails. Eligibility, intake, reminders, payer hold-times – handled by an AI voice agent that doesn’t go on PTO.

AWS Connect Health AI voice agent for healthcare

Integrates with my system?
Yes, Epic, Meditech & more.

Setup time?
Weeks, not months.

Secure?
100% HIPAA-compliant.

WHAT DO WE AUTOMATE?

Every Call.
Every Message.

VOICE IVR

Patient intake & eligibility on the phone.

The Connect IVR captures member ID and DOB, fires a real-time 270/271 eligibility check against the payer, and reads back coverage, copay, and remaining deductible to the patient. When something’s off – coverage lapsed, wrong plan, prior auth needed – the call warm-transfers to a human with the full context already on screen.

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VOICE + SMSFRONT OFFICE

Appointment scheduling & no-show recovery.

The agent books, reschedules, and cancels by voice or chat — writing straight to your EHR slot. Reminders go out at the right cadence on the right channel for the right patient cohort.

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OUTBOUND VOICERCM

Payer status calls, without the hold time.

The agent dials the payer IVR, navigates the menu, waits on hold, and reads back the prior-auth or claim status the moment a human is needed.

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VOICE + CHATCLINICAL

Clinical triage that routes to the right human.

Symptom intake on voice or chat, urgency scored against your protocol, warm transfer to the right nurse-line queue with the conversation summary already in front of them.

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results

Agentic AI automation is a natural step in RCM evolution.

And we have several proof of this.

Denials Management

+$50K Saved in 1 Month | AI Agent For Denials Management

This case demonstrates how AI-driven denial automation eliminated ~90% of manual rework, reduced claim processing time from ~6 minutes to ~30 seconds, cleared 80% of a 3,000-record backlog in three weeks, and delivered $90K+ in savings with 500+ hours saved monthly.

+$50K

Saved in 1 Month. Discover AI automations that reduce 90% of manual re-work for RCM teams.

Claims Management

70% Faster Claim Turnaround Time (CTT) | Claim Management Automation

SuperBill’s case shows the power of document-to-claim automation. Our prior authorization AI agent made Claim Turnaround Time (CTT) by ~70%

70%

Faster Claim Turnaround Time (CTT). See how document-to-claim automation accelerated out-of-network reimbursement workflows.

Claims Management

98% Reduction in Manual Claim Prep | Claims Management Automation

Gentem’s case demonstrates how an agentic AI automation layer strengthens the entire claims lifecycle without adding headcount or forcing changes to existing EHRs with 1,2 FTE saved a month

98%

Reduction in manual claim prep. See how an automated EHR-to-claim data pipeline removed up to 250 hours per week of manual RCM work.

automate with US

Ready to automate your business processes?

Karl – our CTO loves to discuss the ROI. Feel free to book a call with him.

Book a call

In just 15 minutes, we’ll help you assess whether automation is right for you.

ai agents

Wait, there is more?

Yes! We also specialize in RCM process automation.

Denials Management
Automation

Hunts and classifies denials early to stop them from aging out.

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Denials Management
Automation

Claims Management Automation

Tracks claims and flags denials before they cost you.

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Claims Management Automation

Prior Authorization
Automation

Automate your PA process. No API required.

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Prior Authorization
Automation