eSky:

eSky is a travel tech marketplace operating in over 50 countries and a market leader in Central and Eastern Europe.

Its wide range of products consisting of flights, accommodation, city breaks, and holidays in the form of "flight + hotel" packages, as well as ancillary products such as insurance, car rental, airport transfers, and attractions, create a comprehensive one-stop-shop in the travel and leisure category.

eSky monitors hundreds of various airlines' websites in real-time, looking for changes in ticket pricing or customer policies and aggregating these pieces of information on their platform.

While it is quite easy to track the prices of tickets, the client had a problem with detecting changes in the luggage policy, which are often hidden on the sites, not easy to find, and updated unexpectedly (especially during the night).

Not having up-to-date data on the website led to passing outdated information to the client, which resulted in a bad customer experience, a growing number of complaints, and, in some cases, compensation for misled clients.

Until now, eSky employees have been monitoring the policy changes manually. The process was too time-consuming to perform daily, and the work itself was highly mundane and prone to human mistakes (imagine: luggage policies rarely change, so in most cases, there is no difference, and sometimes they are almost impossible to notice, e.g., changing the size of hand luggage from 45x35x20 to 45x30x20).

From the very beginning, our deve