Mystic River Consulting:
How to automate a tax return process for a debt relief program and save $100K in a few days of work?
Location:
California, US
Technology:
UiPath
$100K
saved on employee costs
Client
Mystic River Consulting on behalf of one of the top debt relief programs from California.
The Challenge
The company came to us with a specific challenge: to automate the process of pulling data from the IRS and filing tax returns.
Those two processes are very labor-intensive: on average, pulling information for one client from the IRS takes about 45 minutes. The same goes for filling out the tax return – it takes around 45 minutes as well.
There is only one set of credentials for going on the IRS website, so multiple people cannot do this simultaneously.
The coronavirus had a negative impact on how the IRS works and significantly increased their workload in general.
The IRS was backed up, and many cases were not being processed on time because the information was unavailable.
COVID-19 has also greatly impacted our Client’s operations – due to the general lockdown imposed in the state of California Company’s employees could not work for a while as they were told to stay at home.
Another problem was how to automate the two-factor authentication that was needed to access the IRS website.
