How to choose the right RPA consultant (RPA consultancy’s criteria)?
It’s not optimal to hire the first RPA consultant that comes your way! Consultants need to be qualified to lead such roles, so we’re showing here the best-in-class criteria required for an RPA consultant.
Your future RPA consultants should have a successful project implementation track record with accurate, tangible deliverables. Make sure to check their current/previous places of work. For example, several consulting companies hire and train RPA developers with a rigid reputation, such as the “Big Four” club members: PwC, EY, Deloitte & Accenture.
If you consider hiring a consultant with experience working for one of these companies, this is a strong indicator of their expertise.
Let’s take a look at other must-haves while choosing the right RPA consultant:
1. Project delivered/success stories
A track record that is tangible and measurable actually to assess the outcome of previously delivered projects is necessary before hiring a consultant to make sure they’re a good fit for the role and have successful cases in their portfolio.
2. Opinions, testimonials
Having feedback & reviews from former clients is helpful in such a case. Several platforms have this capability, like Clutch and Upwork.
Technologies they know about and tools they used in previous projects are ordered according to skill level, from expert to beginner. Education and technical background are necessary for filling such a critical role.
4. Business background and business-first principle
Technical skills are crucial for the role, but you can’t only rely on them. Business sense and experience are also needed to ensure the delivered project achieves its business outcome.
5. Hiring cost:
Hiring consultants can have various prices depending on the region (i.e., consultants from Central-East Europe charge less than their counterparts from the US and Western Europe while providing top quality as the CEE region is famous for its excellent developers, after all)
6. Company culture fit
Consultants should be comfortable working in such an environment & atmosphere without feeling like outliers.
7. Working within the correct time zones
I.e., Middle East time zones are much more convenient to work with European time zones, etc.
8. Partnerships, certifications
Consultants are preferably certified by well-known institutions (i.e., RPA Consultant UiPath who is a UiPath silver partner/UiPath certified)
9. Industry Knowledge
Consultants shall have an overall good level of knowledge of your industry (i.e., telecom, banking, healthcare, etc.), its challenges, and its most popular solutions.
10. Legal landscape knowledge
This is necessary to avoid any legal complications down the road.