Everything you wish someone told you about automating RCM
From failed bots to million-dollar recoveries – stories, frameworks, and lessons from the field.
Featured insights
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AWS Connect Health: RCM Salvation or Infrastructure Play?
While the US healthcare system bleeds hundreds of billions annually to administrative waste, tech giants are pitching AI as the ultimate cure. But when evaluating Amazon's new offering, healthcare executives must ask a critical question: AWS Connect Health: Infrastructure Play or RCM Solution? Stripping away the marketing reveals that it is a powerful cloud foundation requiring years of expensive custom development, not a ready-to-use billing platform. Before investing, leaders must decide if they have the engineering budget to build from scratch or if they need an out-of-the-box system that delivers immediate financial ROI.
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Claude for Healthcare Overview | 2026
In January 2026, Anthropic launched Claude for Healthcare at the J.P. Morgan Healthcare Conference - a dedicated toolkit integrating Claude with US medical data infrastructure. This guide covers the full technical architecture, clinical benchmarks, real-world case studies (Banner Health, Novartis, Novo Nordisk), HIPAA compliance details as of April 2026, and a head-to-head comparison with OpenAI's healthcare offerings. Essential reading for anyone planning a healthcare AI implementation.
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Epic Automation | 2026
Automation is no longer a future promise in healthcare - it is an operational imperative. Rising labor costs, increasing payer complexity, shrinking reimbursement margins, and the relentless administrative burden on clinical staff have made manual processes untenable at scale. Epic Systems, which powers the electronic health records of more than 300 million patients across the United States, has positioned itself as a central platform for healthcare automation. But the distance between what Epic's automation features can do and what most organizations actually extract from them remains significant.This guide is written for healthcare IT professionals, practice managers, and revenue cycle leaders who need to move beyond the marketing overview and understand what Epic automation actually involves - the mechanics, the metrics, the mistakes, and the path forward.
AI vs. RPA vs. ML in Healthcare RCM: a Deep Dive
When evaluating AI, RPA, and ML for RCM, each technology offers distinct benefits tailored to specific healthcare challenges. Healthcare organizations don’t need to implement all three at once to see results—adopting even one can significantly improve efficiency, accuracy, and compliance in RCM processes. Whether used separately or in combination, these technologies help reduce costs, enhance decision-making, and streamline operations. The right choice depends on your organization’s unique needs and goals. Let’s explore this together!
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Top Automation Trends in 2026
Understanding the direction and impact of global automation changes is crucial for all businesses that want to take advantage of technology to reduce workloads and increase efficiency. To help you achieve that, we’ve listed eight automation trends that will shape the industry in 2025 and beyond.
Top 30 Software Solutions for Healthcare in 2026
As healthcare demands continue to grow, so does the need for effective and reliable software. In this blog, we’ll explore 30 essential software solutions projected to be widely used in healthcare by 2025. Organized by function, each category highlights tools that enhance clinical care, streamline administrative tasks, and support operational efficiency, ultimately helping healthcare providers serve patients more effectively.
Why Automation Training is Key to Successful RPA Implementation?
Employees need to understand how automation will impact their daily work and how to interact with the bots. Without proper training, your automation efforts may fall flat. Let’s break down why employee training is so important and how to make it work for your organization.
GenAI in Healthcare: Unlocking New Opportunities for Care and Operations
While technologies like Robotic Process Automation have already made a significant impact by automating repetitive tasks, the arrival of Generative AI (GenAI) is poised to unlock even more transformative potential across healthcare. Each key player in the healthcare ecosystem—from hospitals and healthcare systems to insurers and pharmaceutical companies—can benefit differently from GenAI. Let’s explore the specific use cases for GenAI across various healthcare segments.
Exploring the Distinction Between Attended and Unattended Bots in RPA
Two primary categories of RPA bots are attended and unattended, each serving distinct functions in enhancing operational efficiency and productivity. Let's delve into the world of the bots to uncover their distinct objectives and functions, shedding light on why comprehending their roles is essential for optimizing automation strategies and driving business growth.
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Revenue Cycle Management (RCM) in Healthcare
Revenue cycle management is the financial core of U.S. healthcare. Hospitals, clinics, even private practices, all do their best to stay compliant with payer policies and regain money spent on patients' treatment. Unfortunately, keeping stable cashflow in that field gets harder year to year. So what exactly is the revenue cycle management in 2026? In which direction do the RCM processes evolve and why does it matter so much to patients? Here’s our end-to-end guide on the entire RCM industry.
Laboratory Automation Solutions: Enhancing Efficiency and Compliance in Healthcare
Laboratories are known for their complex, time-consuming processes that demand meticulous attention to detail. From sample processing to test result interpretation, many tasks can be optimized through automation. Discover what laboratory automation solutions are and how they can future-proof your laboratory operations!
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How to Build an Effective Automation Department in Your Company? [+ Infographic]
An Automation Department differs from a regular IT team through its comprehensive 'factory' model. The Department oversees the entire automation process—from the initial idea to full implementation—by standardizing processes, ensuring governance, and fostering innovative automated solutions. Let us take you through what an Automation Department is and why it's indispensable for companies venturing into RPA.