+400% efficiency | GPS nVision Case Study
We implemented an RPA solution for them using UiPath to automate both activation and deactivation workflows and reduced the process of activating an account with a telecom company by 400%
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Client
GPS nVISION is a Texas-based company specializing in affordable devices and software for tracking cars,trailers,assets,and people.
The Challenge
GPS nVISION needed to automate two critical processes:device and SIM card activation and deactivation. These processes are essential for efficient tracker management and uninterrupted customer access.
For activations,customers submitted details via a website form,triggering email requests. Administrators then manually configured accounts and devices across multiple web applications.For deactivations,administrators monitored unpaid subscriptions and manually deactivated devices and SIM cards across platforms.
The manual workflows required frequent application switching,repetitive tasks,and significant time investment,often forcing users to seek administrator support.
The Solution
We implemented an RPA solution using UiPath to automate both activation and deactivation workflows.
For activations,the robot scans emails for new requests,extracts customer data,creates device entries, activates SIM cards,sets up user accounts,activates GPS trackers across multiple applications,and sends confirmation emails to users.
For deactivations,the robot regularly reviews unpaid subscriptions,verifies deactivation status, deactivates trackers and SIM cards across relevant platforms,updates subscription records,and notifies administrators upon completion.
The automation integrates GSuite with five client web applications and runs unattended. The client first reviewed an activation-focused demo,and after approval,the deactivation process was added.
The Outcome
The full implementation, including testing, was completed in under three weeks by a single UiPath developer. Activation time was reduced from approximately sixteen minutes to four minutes per request.
The automation removed the need for administrator involvement in routine tasks and introduced robust handling of system and business exceptions,with automated email alerts sent when issues occur.
Let’s talk. In just 15 minutes, we’ll cut through the noise and see if automation works for you.
