Customer service automation should start with choosing the right software for your business needs. It all depends on the customer support channel you want to automate. But with such a wide selection of omnichannel customer service, you don’t have to spend hours picking and choosing.

Here are 5 ideas for automating the customer service department without losing authenticity:

  • Build a well-thought-out knowledge base
  • Integrate your knowledge base
  • Create automatic ticket routing
  • Add ready-made answers
  • Keep an eye on autopilot