Customer service automation should start with choosing the right software for your business needs. It all depends on the customer support channel you want to automate. But with such a wide selection of omnichannel customer service, you don’t have to spend hours picking and choosing.
Here are 5 ideas for automating the customer service department without losing authenticity:
- Build a well-thought-out knowledge base
- Integrate your knowledge base
- Create automatic ticket routing
- Add ready-made answers
- Keep an eye on autopilot