In the initial version of this article, RPA emerged as a disruptive force in various industries, a trend that continues to shape businesses today. Firmly establishing itself over the years, Robotic Process Automation is recognized as a versatile tool capable of replacing numerous manual processes.
Today, RPA is a behemoth technology, with the global RPA market valued at $5.7 billion and projected to reach over $13 billion by 2030. Whether in healthcare or retail, you’ll almost certainly find its application in your business.
Need some ideas on how it could help you optimize profits and outcomes? We’re here with a hot-off-the-press compilation of one hundred RPA use cases to optimize operations in your sector.
What is RPA exactly?
Robotic Process Automation is a modern technological solution that comes to the rescue for automating many routine processes.
For example, bank employees often, throughout the day, copy information from one system to another and transfer customer data to conclude an agreement with him or draw up an application for a loan. An employee can perform hundreds of such operations per day, requiring no talent other than attentiveness.
RPA robotization is needed precisely to shift all these routine processes from humans to robots.
RPA Use Cases — Introduction
As a quick reminder, Robotic Process Automation, or RPA, is an automation technology that relies on deploying pre-programmed “bots” to execute specific tasks.
These bots excel at repetitive, rule-based, and time-consuming workflows. However, when paired with AI technologies (which is increasingly common), RPA can also perform more complex tasks requiring cognitive abilities.
RPA systems are capable of performing a large number of actions, including:
- Opening and interacting with business apps,
- Extracting, copying, and pasting data,
- Navigating websites, pushing data into web forms, clicking buttons,
- Recognizing and understanding the text,
- Retrieving data from different sources and compiling it into a single location and vice versa,
- Comparing and verifying information,
- Communicating via email, notifications, and chatbots.
For example, bank employees must copy information from one system to another and transfer customer data to conclude an agreement or draw up a loan application. These mundane tasks often consume several hours daily, drawing trained banking professionals from more demanding and satisfying work. Not to mention, it’s challenging to stay focused for a prolonged time and avoid simple human errors.
Here’s where RPA steps in. This automation method aims to take over manual, tedious tasks such as data operations, increasing productivity, reducing errors, and improving employee satisfaction and customer outcomes. How does this look in practice? Let’s investigate!
100 RPA Use Cases from Major Industries
With that, let’s explore RPA use cases in major business sectors:
- RPA in Healthcare
- RPA in Manufacturing
- RPA in Telecom
- RPA in IT
- RPA in Finance and Banking
- RPA in Customer Service
- RPA in Retail
- RPA in Administrative Processes
- RPA in HR
- RPA in Insurance
- RPA in Operations
- RPA in SCM and Logistics
To illustrate them with specific, relatable examples, we also included real-life RPA success stories for each industry so you can see RPA in action.
RPA in Healthcare Use Cases
Relying on documentation and repetitive back-office tasks, the healthcare industry is full of opportunities for RPA automation. For example, according to a recent study, 43% of CFOs and revenue cycle leaders in US hospitals use RPA for revenue cycle automation. Joint research suggests that the technology yields the greatest impact on healthcare providers’ cost reduction in claims, customer service, and billing and enrollment. How else does it help medical facilities thrive?
Many finance-oriented healthcare processes, such as billing or invoicing, can be automated to reduce staff workload and eliminate errors.
RPA software bots can expedite claims management by collecting data, checking eligibility, and submitting claims to insurance providers.
Nearly all stages of medical billing, including registration, claim generation, submission, coding, and adjudication, can be automated using RPA, streamlining payments, reducing manual effort, and improving compliance.
When done manually, data entry, identity verification, and creating new health records take dozens of hours each week. This is unless done by RPA, which efficiently handles large volumes of patient information precisely and consistently, minimizing the risks of inconsistency.
RPA can optimize patient appointment scheduling based on phy