RPA is used to automate repetitive tasks in both the back and front office that need human intervention. RPA bots can perform tasks such as collecting data from multiple applications, filling out the same information in multiple places, re-entering data, or copying and pasting – just about any task that is largely driven by rules and schedules. RPA can also perform many complex rules-based tasks by interacting with any software application or website.
- At the same time, they can’t do the next duties:
- Any process that requires human judgment to handle.
- Any process that contains unstructured data.
- Any process with a non-digital input source.