T-Bank:
How to bring $5M worth of savings and generate 300,000% ROI with one, simple RPA procedure
Location:
Texas, US
Technology:
UiPath

$5M
Estimated saving from the automation
300K%
ROI generated
Client
T-Bank is a financial institution based in Texas. T-Bank is a partner with an entrepreneurial credit philosophy designed with business and practice needs in mind.
Ranked among the Top 200 Healthiest Banks in the US in Lending Tree’s 2021 annual analysis, T-Bank - a Tectonic Financial company - serves clients with dedicated personal attention and cutting-edge technology. It is one of the top SBA loan providers in the nation.
The Challenge
The SBA Paycheck Protection Program is a $699-billion US governmental loan program introduced to address the COVID-19 crisis.
The applications for the first round of funding were open for a limited time. Once the loan funds were depleted, the applicants had to wait for another funding pool to open. In the meantime, the application submission website remained unavailable to users.
T-Bank wanted to enable business owners to apply for as many loans as possible before the funding ran dry. The institution turned to Flobotics to build a Robotic Process Automation solution to achieve this.
The implementation had its specific challenges. First of all, to set up the RPA, the loan submission website had to be available. To that end, the Client asked Flobotics to stay on standby, waiting for the next pool of loans to launch and the website to reopen.
Another issue was related to the server side of the website. Due to the overwhelming number of visitors, the web app would often crash or freeze on loading at the end of the application submission process. The issue was forcing the users to input the same information repeatedly, leading to excessive time waste and triggering user frustration.
For the above reasons, time was a crucial factor in project implementation. We had to act at full speed, applying changes directly on a live website.