Global View:

How to automate the account activation process for a telecom company and reduce its length by 30,000% ?

Client:

GlobalView

Location:

Texas, US

Industry:

Telecom
RPA

Team:

1 Senior UiPath developer

Technology:

UiPath

Timeframe:

4 months

Client

Global-View is a Texas-based company that offers affordable GPS tracking devices and software to locate cars, trailers, assets, and people. Using GPS tracking app and cloud-based software allows them to manage the fleet, vehicles, and agents.

The Challenge

Global View approached us with a well-defined problem, regarding the process activation of the accounts and SIM card used in their devices.

Employees had to create a ticket via mail for the device activation, set up an account, and activate the requested device in various applications and programs. Manual logging, looking for assets, and switching between different applications were monotonous, took a lot of time, and, to be honest, were not user-friendly.

Users were getting confused by the process and were regularly in the need of assistance from system administrators.

The Solution

After analyzing the problem we decided to use UiPath technology with its comprehensive platform and low-code environment.

Our UiPath developers have written an intelligent robot that would perform all the actions needed in the split of the second:

Here is the step-by-step process:

Step 1: The robot checks email if any new activate requests exist.

Step 2: The robot checks if payment was done for the activation request.

Step 3: The robot checks the correctness of the data sent by the User.

Step 4: The robot creates the User account and activates the sim card at the first platform.

Step 5: The robot creates the User account and activates the tracker at the second platform.

Step 6. The robot sends an email to the User with information that the activation process has been successfully completed.

After the RPA solution was implemented, all process steps related to SIM card activation, account creation, and tracker activation were performed automatically.

As result, we have connected GSuite (Gmail & Sheets), the Client’s internal platform for managing SIM cards, and a separate platform for managing trackers.

After three weeks of development, we were ready to deploy the MVP. A few facilities volunteered to test the new system, so we were ready to go.

The Outcome

The whole implementation (with testing) took us less than three weeks and was performed by a single UiPath developer.

The previous process was taking around 10 minutes per 1 activation (providing that there were no problems on the way). After our bot took over the whole process was cut down to JUST ONE SECOND.

There is also no need of engaging system administrators anymore, who instead of constantly helping out the users can focus on their core tasks.

As a bonus, we have also implemented error handling for system and business exceptions at any step of the process, with an automated notification system – administrators will be sent automated e-mails in case of problems occurring. Reach out to us and get the best RPA consultancy if you’re wondering whether your processes are eligible for automation.

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