DocPlanner:
A super scalable automation system for managing multiple EHRs and patient data for the healthcare Unicorn
Location:
Poland
Technology:
UiPath
+10.000
processes automated monthly
Client
DocPlanner is the world’s biggest healthcare platform (and the market leader in 13 countries), serving 90M patients and 280M healthcare professionals and processing over 22M appointments booked via the DocPlanner app monthly.
Their app combines the logic of a healthcare marketplace with EHR (Electronic Health Records) functionalities, allowing patients to schedule appointments and medical facilities to manage the visits easily.
The Challenge
DocPlanner had a very well-defined business vision: to increase the number of people using their app (both patients and medical professionals) and become the booking system of first choice in the markets they operate.
The main challenge they face is that many medical clinics still utilize outdated, legacy Electronic Health Records systems and are reluctant to change. Although Docplanner can easily be integrated with many of these tools via API, there are EHRs on the market that are particularly hard to integrate.
Even when clinics use the DocPlanner solution, they often keep their existing EHR in place, manually moving the data between systems, which requires a lot of manual labor and is prone to mistakes. Sometimes, they are forced to keep the old system due to the lack of certain local functionalities within the DocPlanner app.
These were their main scalability bottlenecks.
During the solution research, DocPlanner reached out to UiPath, a leading Robotic Process Automation platform. UiPath created a simple PoC of one automation and recommended Flobotics as a development partner.
The Solution
From day one, we recognized the huge potential of bringing automation to DocPlanner, going beyond the assumptions made initially and DocPlanner and th