Every business process is unique.
But often we help out customers with:
We Will Work With All of Your Systems and Tools
OUR FAVOURITE AUTOMATION TECHNOLOGIES:
Industry-dedicated business automation solutions:
Integrating Multiple EHRs and Automating Patient Registration and Visit Scheduling
DocPlanner is the largest healthcare platform in Europe. We automated data and task flow between legacy electronic health record (EHR) systems and the DocPlanner application, optimizing appointment scheduling and patient registration workflows.
Start With Process Automation
Our Satisfied Customers and Partners:
Why Custom Process Automation Solutions from Flobotics?
Why Flobotics for building your process automation?
Corporate quality with a boutique agency client service and full legal compliance.
Finding Your Perfect Custom Process Automation Solution Company
Over 90% of chief-level executives say that their organizations have already implemented some form of intelligent automation. How about yours?
In the context of the great resignation, the increased focus on employee wellness, and an ever-growing demand for high productivity, businesses constantly look for new ways to streamline their processes, offload admin staff, and increase operating margins.
Automation solutions like RPA (robotic process automation) effectively answer these challenges. Enabling businesses from all major industries to relay repetitive tasks to algorithms frees up employees and resources. The results are precise: companies spend less time and money on mundane tasks while achieving better and faster outputs.
As you read this, you might be tempted to reach for your mobile and contact one of the many RPA tech companies. Just hold on for a second. Remember that RPA implementation is not a five-finger exercise. It can go wrong in many different ways—and go wrong it does with up to 50% of RPA projects failing. (Why? You’ll find an answer in this article).
The best way to prevent this is to team up with the right partner—with an excellent track record of implementing automation software and understanding your business specifics, needs, and goals. This article will tell you how to find them and how to:
- First, tell the difference between an RPA service company and RPA tools.
- Next, identify the qualities to look for in an RPA services company.
- Finally, choose an RPA agency that works best for you.
RPA Agency vs. RPA Tool
To begin with, you need to know what to look for. But unfortunately, that can be unclear when you get your processes automated with RPA.
Your first thought would probably be to search for “RPA platform” or “RPA solutions,” which makes sense. The problem is that you may end up with the wrong tool for the job.
Searching for “RPA solutions” will most likely lead you to automation platforms like UiPath, Kofax, Automation Anywhere, BluePrism, or Power Automate. Don’t get us wrong—these are all great tools in their own right. We use some of them ourselves. And that leads us to the main point.
Companies like UiPath are responsible for developing automation software. Although this software is crafted to simplify your life, it can get quite complex. Furthermore, it needs to be adjusted to the specific needs of your business. Doing that alone can be difficult, so it’s best to turn to an RPA services company specialized in such tasks instead.
RPA agencies bridge the gap between software providers and end customers. They offer consultancy services that help companies decide which processes can be automated at minimal cost and maximum effect. Flobotics and other agencies rely on their own, tried and tested development teams that customize solutions in line with each client’s business requirements. And this is one of many elements that make them successful in this field. What are the others? Let’s see.
What Makes a Perfect RPA Services Company?
As more and more organizations realize they can benefit from automating their business processes, the RPA industry is booming. According to a 2022 report by Grand View Research, the market will continue to grow at a compound annual growth rate (CAGR) of 38.2% up to 2030.
That’s excellent news for future customers. Growth stimulates innovation and competition, leading to better quality at lower prices. The only headache is making the first crucial decision—which RPA services company you’ll team up with.
To make that choice more accessible, consider several critical criteria listed below.
Technical Capabilities
First, the inside-out knowledge of RPA is an absolute must for your future partner. Look for a partner with proven experience designing and implementing automation solutions, particularly RPA systems.
That’s because the world of automation comprises a variety of tools, frameworks, and systems, each suitable for a different industry and use case. For this reason, you may opt for a company that specializes in RPA solutions and can present a vast portfolio of customers from different industries. They will be able to tailor their architecture to meet your every demand.
Business Understanding
Pure technical expertise alone won’t cut it, though. As with most business endeavors, the primary focus is profit.
That’s why RPA consultants must be able to identify the workflows that will benefit the most from automation while requiring the slightest effort to build. These professionals will guide you through the optimization process and guarantee an ROI-first approach at all stages.
Case Studies
Running a business analysis will be much easier for those RPA providers with a solid track record of deploying automation solutions in your industry. One good way of gauging their experience is to check out their case studies.
If you’re from the insurance sector, try finding an RPA service provider who has previously worked with other insurers. Doing that can also help you understand which processes show automation potential. For example, in the insurance business, RPA can be used to improve document processing, registration, or compliance.
Reviews
No matter how many cases studies the RPA services company posts on its website, they will never give you the whole picture. Instead, you’ll need to turn to testimonials from their previous clients.
Review portals like Clutch collect all the info about companies’ past projects in one place. Timeframe, client’s industry, feedback, location, and even cost estimate—there’s a lot to be found there, so take your time and review all reviews to decide about your next RPA services provider.
Cost
While it’s often true that quality comes with pricing, it’s always worth considering several options. First, remember that you’re not limited to local RPA companies—many agencies offer their services globally and remotely (e.g., from CEE countries) to benefit from lower operational costs.
You can use that advantage and hire top talent charging affordable fees. That said, avoid automation providers who outright advertise their services as “cheap.” That’s because sturdy RPA systems might need a hefty upfront investment to save you money in the long run efficiently.
Hiring an agency that seems too cheap usually winds up costing you more. Add to that the cost of getting another company to fix its mistakes in the first place, and you’ll quickly see why relying on the low cost of services when picking RPA experts can be very misleading.
Employee Experience
People are the cornerstone of any organization—also in an RPA services company. For this reason, it’s always well worth considering the experience of developers and consultants your potential partner hires.
One thing you should have your eye on is a background in your industry. Another promising sign is work experience in companies known for high employee standards. For instance, Flobotics often sources our developers from the so-called “Big 4” of accounting: Deloitte, Ernst & Young, KPMG, and PwC.
Collaboration Models
The last major factor at play is the preferred business model. Each has its strengths and suits different types of organizations.
A common approach is to hire an entire team that handles the implementation’s business and technical areas in cooperation with your staff. You can also bolster the ranks of your in-house automation team by hiring RPA specialists directly. Or, if you seek to build a fully customized workflow automation system, you may go for white-label developers.
Other Factors
The list doesn’t end there. If you want to make sure you’ve made the best choice, here are some additional factors that may tip the scales:
- customer service and support during the project and after;
- safety and data security policies;
- legal compliance and knowledge of industry-specific regulations;
- partnerships and technologies used;
- training and education (blogs, ebooks, conferences, webinars);
- post-implementation support and maintenance.
Now, you have a good idea of what to look for in an RPA services company. But what’s the selection process?
Choosing the Right RPA Agency
The time has come—you have to make a choice that will dictate the future operations of your business. Your pick can move your business forward but could also be a colossal miss. But, like with all high-impact decisions, planning and taking time are good.
If that’s starting to sound serious, don’t worry—we’ve got you covered. Instead, take our six-step approach; you’ll get to the implementation in no time and, most importantly, with the right RPA partner.
- Search and shortlist — Clutch, GoodFirms, Upwork, Facebook, Linkedin, and Twitter are just some places to find great RPA tech companies. Once the investigation is complete, select those that check the most boxes based on the abovementioned features.
- Make contact — prepare a project specification and send it to the selected RPA companies. Schedule calls.
- Time to talk — define your expectations and needs and ask about specific experiences, case studies, timeframes estimates, and quotations.
- Challenge them! — try to think of hard (but relevant) questions that will test their expertise and knowledge about your industry. That will also help you determine how they go about sudden difficulties.
- Compare — analyze vendors’ offers to find the one that works best for you. Focus on your priority needs and business goals.
- Select — …, and you’ve made it! Of course, there’s still much work ahead, but you can rest assured that your RPA implementation is in good hands.
Conclusion
As you can see, choosing an RPA services provider doesn’t happen overnight. However, by this point, you should also understand that it’s a good thing—after all, every significant improvement needs time and thought.
These two are vital ingredients in our winning RPA formula. What is more in there? Talented devs, rock-solid technical background, and ROI-oriented business savvy. If you’re looking for an RPA implementation partner, contact us—let’s schedule a free consultation and talk about automation potential in your organization. Get your process automated to get the maximum benefits!
A Process Automation Solution refers to a system or software that streamlines and automates repetitive tasks and workflows within an organization to enhance efficiency and productivity.
Implementing a process automation solution can be tailored to suit the specific needs of your organization no matter in which industry. With the right guidance and support, the implementation process can be smooth and efficient.
Yes, a good Process Automation Solution can integrate seamlessly with your existing systems, allowing for efficient data exchange and collaboration across different platforms and applications.
